Building the web one site at at time with prompt, professional, expertise since 1994:

Please read the following policy notification:

The following agreement is by and between Webmastery.Org ("Webmastery.Org") and Hosting Client ("Client")

WHEREAS, Webmastery.Org is an Web Design, Hosting, and Internet Promotion company. WHEREAS, Client seeks to utilize Webmastery.Org services to develop a web site for his/her own purposes; WHEREAS, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; WHEREFORE, Webmastery.Org can make no guarantee that any given reader shall be able to access pages at any given time. Webmastery.Org represents that it shall make every good faith effort to ensure that its servers are maintained and live; NOW THEREFORE, in consideration of the mutual promises contained herein, the parties agree to the terms and conditions as follows;

Support

• Free customer support is provided via the Help Desk and email. Phone Support 7 days a week between the hours of 9:AM and 5:PM Eastern Standard time. Voice mail service 24 hours a day. Replies will be made via e-mail unless phone is deemed more appropriate.
• Billing inquiries will be answered within 24 hours.
• Client agrees not to spam support.
• Normal support hours are
  (in Eastern Standard Time)
  Mon-Thurs: 8 am - 10 pm
  Fri: 8 am - 11 pm
  Sat-Sun: 9am - 11pm
  24/7 Emergency Support Available.

Payment Policy

Hosting Fee Monthly Fee

• All services are on a monthly prepayment basis unless client preferred alternate prepayment programs.
• Full payment is required before any hosting service is rendered, which includes renewals.
• The monthly prepayment is non-refundable.
• Bills or invoices are not guaranteed to be sent by postal mail or fax.
• Prepayment is due each month, anniversary (year) or quarter (3 months) following the date the account was established. (If the account was established at the end of the month - the anniversary dates may be subject to adjustments.)
• Payment Method - Checks/Money Orders
• Print Domain Name/Client Number on Check.
• Client has 15 days to get payment to Webmastery.Org after first email notification to the billing of a renewal.
• Payment must be received or services are not rendered.
• If payment is not received on time, then the account is cancelled.
• If a check is returned due to non-sufficient funds, there will be an additional processing fee of $25.

Payment Method - Credit Card Orders

• Pay Pal is our authorized sales agent.
• Your card will be billed the first months payment. The monthly charge will then be a reoccurring charge each month on or about the same day.
• Payment must be received or services are not rendered.
• If payment is not received on time, then the account is cancelled.
• If we receive a charge back on your Credit Card, there will be an additional processing fee of $25 should you continue to use our service.

Policy Changes

• Webmastery.Org reserves the right to change prices at any time.
• All monetary transactions will occur in dollars.

Renewal Notification and Billing Schedule

• Renewal notification is faxed to the billing contact seventeen (14) days prior to the end of the billing cycle.
• Checks or money orders are due within 14 days of the first notification. If payment is not received, the account is cancelled at the end of the billing cycle.

Returned Checks:

• Non-Sufficient Funds, If a check is returned, the client is subject to a $25 processing fee.

Account Reactivation

• If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $20.00 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including hosting fees, design fees, and check processing fees.
• If an account was cancelled due to policy violation, Webmastery.Org will not reactivate the account.

Refund Policy

• For new accounts, the set up fee is non-refundable after 30 days.
• There is a 30 day full refund policy.
• If Server terminates an account due to policy violation, there will be no refund. The policy violator may be charged a $500 clean up fee.

Cancellation

• Webmastery.Org reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. Webmastery.Org reserves the right to delete the policy violating web site content without notice.
• Customers can cancel service at any time. All account cancellations are to be requested through email.
• If the client requests cancellation, their account will be terminated at the end of the current billing cycle, or immediately. If the client specifies immediate account termination,
• Webmastery.Org reserves the right to delete the web site contents without notice.
• If an account is cancelled due to non-payment, Webmastery.Org reserves the right to delete the web site contents without notice.

Indemnification

• Client agrees to defend, indemnify and hold harmless Webmastery.Org against any liabilities arising out of defective products sold to customers from servers, personal injury or property damage caused by products or services sold or distributed from servers, any material that infringes or allegedly infringes on the rights of a third party available from servers, and any material that libels or allegedly libels a third party available from servers.

Disclaimer

• Webmastery.Org is not responsible for any damages to any client's business.
• Webmastery.Org makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Webmastery.Org web hosting and email service is at the client's sole risk. Webmastery.Org services are provided on an "as is, as available" basis.
• Server does not guarantee that our services will be uninterrupted or error free.
• Server will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.
• In no circumstance will Servers be liable for any claims resulting from the use or inability to use Servers services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

Webmastery.Org reserves the right to revise our policies at any time.